Shipping & Returns
Currently all orders are shipped via UPS Ground Services for a flat rate of $30. Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from giulietta-newyork.com include three (3) to four (4) business days to process the order for shipment, in addition to UPS Ground Shipping delivery time. Giulietta is not responsible for unanticipated delays due to conditions such as weather or air travel delays.
Place of Delivery
The Products purchased on giulietta-newyork.com can only be delivered to addresses in the Continental United States. For international orders, please contact email@example.com. Items cannot be shipped to P.O. boxes or APO/FPO addresses. Subject to receipt by Giulietta of the full payment, deliveries shall be made to the address provided the time of placement of an order. The Customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). Giulietta shall not be responsible for any error made by the Customer in the information portion provided at the time of the order confirmation. If information relating to recipients is incorrect, Giulietta may not be held liable for any delay or failure to deliver an order.
Receipt of Products
If Product purchased on giulietta-newyork.com is received damaged, the Customer must notify Giulietta within forty eight (48) hours by e-mailing firstname.lastname@example.org. The Customer must provide detailed information regarding the defects and keep the original Product packaging and the parcel in the condition in which it was received, and follow the instructions provided by the Giulietta Sales Representative. Giulietta will then begin investigation with UPS. Please note that this process generally takes between ten (10) and twenty (20) business days.
Giulietta-newyork.com does not accept returns at this time, however, we do offer even exchanges for items of a different size (based on stock availability) and returns for credit to giulietta-newyork.com. Products must be submitted for exchange/credit to Giulietta within twenty (20) days from the date of shipment, in their original condition, in the original packaging, and must be accompanied by the pertinent sales receipt. Exchanges/credits will be processed within seven (7) to ten (10) business days of receipt.
We will not accept merchandise that has been worn, used, altered or damaged. Sale-priced Products, or Products marked as “Final Sale” at the time of the order, are final sale and cannot be returned, and Giulietta will not issue any credit towards the return of said Product.
Please note that shipping charges for any returned item(s) are the Client’s responsibility. Giulietta will not assume any liability for reimbursement. Giulietta reserves the right to refuse return of any merchandise that does not meet the above return policy.
For additional assistance concerning our online store or your online purchase, please contact us via e-mail at email@example.com.